Personalized or Customized Products:
Your satisfaction is very important to us! If you received one of our Personalized Legacy Keepsakes (Folder, Display or Story) or our Custom Books with an error on our part, a manufacturing defect or damages during shipping, please call our customer service representatives at 1-877-543-3577 Monday through Friday between the hours of 8 am to 5 pm CST. We will find a solution to fix the problem. If there is a typo or error resulting after you signed the Authorization Form, we will work with you to find an appropriate solution at your cost.
If you are dissatisfied with a standard product including published books, workbooks or gift packs, please complete the following steps to obtain an exchange or refund within 30 days of purchase.
To exchange or return your non-customized purchases, please:
- Make a copy of your Celebrations of Life order receipt.
- Circle the item(s) to be returned.
- State which products you would like to receive in exchange or if you would like a refund.
- Return the order receipt copy along with the merchandise by UPS or U.S. Mail.
- For your protection, please insure your package.
- Refunds will be made to the same credit card used to purchase the original products.
Exchanges and Returns Department
Celebrations of Life
219 Main Street SE, Suite 500
Minneapolis, MN 55414
Give our gift cards with confidence knowing there are no fees or expiration dates. Gift cards can be used for any products and services purchased through our web site. At this time, gift cards cannot be used for services commissioned with our certified facilitators. We know you understand that gift cards cannot be refunded or exchanged for cash, so feel free to simply pass them on.
Independent Legacy Navigators:
Each of the Legacy Navigators listed on our web site are independent business owners. They have completed one or more of the Celebrations of Life training programs, they are licensed to use our Materials and Methods, and they meet annual requirements in order to renew their certification. However, we are not liable for their independent actions or services. Should you experience a problem with one or more of the independent Legacy Navigators, please contact us immediately at 1-877.543.3577. Or call/write us any time to share a great experience!